Eastern Drift wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with the quality and/or craftsmanship of your purchase, you can return the item and get a full refund*. Undamaged items can be returned for up to 30 days from delivery date. Please keep receipt of any returned item for proof of purchase. Items must be returned in original condition sent.
Bracelet and Necklace returns:
*Please contact Eastern Drift Customer Service at firstname.lastname@example.org or email@example.com before all returns. In general, return shipping fees are reimbursable up to $2.75 for necklaces and for bracelet size exchange (1 or 2 bracelet order. For more than 2 bracelets, anything over $2.75 will be responsibility of sender.). Return shipments MUST be sent USPS First Class mail only. USPS First Class mail is currently $2.75 for up to 16 oz as of January, 2019. We do not reimburse USPS Priority Mail which is currently $7.45 or any other shipping company's fee (i.e. UPS, FedEx). If your order contains 3 or more bracelets, please contact E Logo Customer Service for return shipping guidelines and reimbursement. You can contact us by email: firstname.lastname@example.org, email@example.com or call us at 888-443-1442.
Before shipping any item(s) to customers, the E-Logo Quality Assurance Team makes a final review of each product to detect any defect. However, please note that if any item is damaged during shipping it MUST be returned in the same condition you received it and in the original packaging. Please keep the receipt of any returned item for proof of purchase.
Before returning any item, please contact our customer service department for further instructions at firstname.lastname@example.org or email@example.com